Legal

Terms of Use

Last updated: [DATE]

Also see our Privacy Policy.

Terms of Use

Important — please read carefully. These Terms of Use (“Terms”) are a legal agreement between you and Elo. By creating an account or using Elo, you confirm that you have read, understood, and agree to these Terms. If you do not agree, do not use Elo.

1. Who we are

Elo (“Elo”, “we”, “us”, “our”) is a writing-support platform operated by [YOUR FULL NAME], a sole trader based in the United Kingdom.

Contact:
Operator: United Kingdom

These Terms are written so the operator entity can be substituted for a company without restructuring.

2. Eligibility — you must be 18 or over

Elo is intended only for users aged 18 or over. By using Elo, you confirm that you are at least 18 years old. We do not knowingly collect data from or provide services to anyone under 18. If we learn that a user is under 18, we may suspend or delete their account and associated data.

If you are responsible for a minor who has accessed Elo, please contact us at [SUPPORT EMAIL] so we can remove their data.

3. What Elo is — and what it is not

Elo is an AI-assisted academic writing-support tool. It helps you analyse assignment briefs, organise sources, structure arguments, and draft and refine academic writing.

Elo is a writing aid. It is not:

  • a replacement for your own learning, thinking, or work;
  • a guarantee of any academic result, grade, or outcome;
  • a provider of legal, financial, medical, or professional advice;
  • a guarantee that generated content is accurate, original, complete, or suitable for submission.

You remain the author of, and are solely responsible for, anything you submit to your institution or any third party.

4. Your responsibilities when using Elo

You agree that you will:

  • use Elo as a support tool, and review, edit, fact-check, and take ownership of all content before using or submitting it;
  • verify all citations, references, quotations, factual claims, and arguments generated by or with Elo, as AI-generated content can be inaccurate, fabricated, outdated, or incomplete;
  • comply with all rules that apply to you, including your institution’s academic-integrity, assessment, and plagiarism policies, and any applicable laws and professional standards;
  • be responsible for determining whether and how AI-assistance tools are permitted for any given assignment, and for any required disclosure of AI use;
  • keep your account credentials secure and not share your account.

You acknowledge that academic institutions have differing and changing rules on the use of AI tools, and that it is your responsibility — not Elo’s — to know and follow the rules that apply to you.

5. Acceptable use

You may use Elo only for lawful purposes and in line with these Terms. You agree to use Elo as a genuine writing aid that supports your own work.

6. Prohibited use

You must not:

  • submit AI-generated content as wholly your own original work where doing so would breach your institution’s rules or constitute academic misconduct;
  • use Elo to commit plagiarism, contract cheating, academic dishonesty, or any form of misconduct;
  • use Elo to produce content that is unlawful, defamatory, harassing, infringing, or harmful;
  • attempt to reverse-engineer, copy, scrape, overload, disrupt, or gain unauthorised access to Elo or its systems;
  • use Elo to generate content that infringes the intellectual property or privacy rights of others;
  • upload content you do not have the right to upload, or that contains others’ personal data without a lawful basis;
  • resell, sublicense, or commercially exploit Elo without our written permission.

We may suspend or terminate your access if we reasonably believe you have breached these Terms.

7. Academic integrity — important

Elo does not condone, encourage, or facilitate academic misconduct. Elo is designed to help you produce your own better work, not to do your work for you or to help you misrepresent AI-generated work as your own.

Whether your use of Elo (or any AI tool) is permitted for a particular piece of work depends entirely on your institution’s rules. You are solely responsible for ensuring your use complies with those rules and for any consequences of non-compliance. We accept no responsibility for academic penalties, disciplinary findings, or other consequences arising from how you use Elo.

8. AI-generated content — accuracy and reliance

Content generated by or through Elo (including via third-party AI providers) is produced by automated systems and may be inaccurate, incomplete, biased, outdated, fabricated, or otherwise unsuitable. This includes the risk of incorrect or invented citations, references, facts, and quotations.

You must independently review and verify all output before relying on or submitting it. Any reliance you place on Elo’s output is at your own risk. Elo provides assistance, not finished, verified, or submission-ready work.

9. Intellectual property

Your content. You retain ownership of the content you upload and the work you produce. You grant us a limited licence to process and store your content solely to provide the service to you (see the Privacy Policy).

Our platform. Elo, including its software, design, branding, and underlying systems, belongs to us (or our licensors). These Terms do not transfer any ownership in the platform to you.

Output. As between you and us, you may use the output you generate, subject to these Terms, the rules that apply to you, and any third-party provider terms. We make no warranty that output is free of third-party rights; you are responsible for checking originality and permissions before use.

10. Third-party services

Elo relies on trusted third-party providers to operate, including for hosting, data storage, AI processing, payments, and communications (for example, [SUPABASE], [OPENAI / ANTHROPIC / GOOGLE], and a payment processor such as [STRIPE]). Your use of Elo may be subject to those providers’ terms, and your content may be processed by them as described in our Privacy Policy. We are not responsible for the acts or omissions of third-party providers beyond our reasonable control.

11. Payment and subscriptions

billing cycle, renewal, cancellation, and refund terms before taking payment. UK consumer law (including the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015) gives consumers specific rights — including, in many cases, a 14-day cancellation right for digital services unless validly waived. A solicitor must review this section.

12. Availability, changes, and termination

We may modify, suspend, or discontinue any part of Elo at any time, including for maintenance, improvements, or operational reasons. We will try to give reasonable notice of significant changes where practical.

We may update these Terms from time to time. We will post the updated Terms with a new “Last updated” date and, where changes are material, take reasonable steps to notify you. Continued use after changes take effect means you accept them.

You may stop using Elo and delete your account at any time. We may suspend or terminate your access if you breach these Terms or where reasonably necessary.

13. Disclaimers

To the fullest extent permitted by law, Elo is provided “as is” and “as available”, without warranties of any kind, whether express or implied, including any implied warranties of satisfactory quality, fitness for a particular purpose, accuracy, or non-infringement. We do not warrant that Elo will be uninterrupted, error-free, secure, or that output will meet your requirements or be suitable for assessment.

14. Limitation of liability

Nothing in these Terms excludes or limits our liability where it would be unlawful to do so — including liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under English law.

Subject to that, and to the fullest extent permitted by law:

  • We are not liable for: academic penalties, disciplinary action, plagiarism or misconduct findings, lost grades, or other academic or professional consequences arising from your use of Elo; the accuracy, originality, or suitability of AI-generated output; or your failure to review, verify, or comply with the rules that apply to you.
  • We are not liable for indirect, special, or consequential loss, or for loss of data, profits, or opportunity, arising from your use of or inability to use Elo.
  • Our total aggregate liability to you arising out of or in connection with Elo and these Terms is limited to [the greater of the total amount you paid us in the 12 months before the claim, or £100] — [FIGURE TO BE SET BY SOLICITOR].

Liability caps and exclusions against consumers are heavily regulated and frequently unenforceable if unreasonable. This clause must be reviewed and calibrated by a solicitor to be effective.

15. Indemnity

To the extent permitted by law, you agree to be responsible for, and to reimburse us for, losses, claims, and reasonable costs we incur arising from your misuse of Elo, your breach of these Terms, or your infringement of any law or third-party right.

Indemnities against consumers are restricted under UK law; a solicitor should confirm the appropriate scope (or removal) for a consumer-facing service.

16. Privacy

Our handling of your personal data is described in our Privacy Policy, which forms part of these Terms. Please read it carefully.

17. Governing law and jurisdiction

These Terms and any dispute arising from them are governed by the laws of England and Wales. The courts of England and Wales have jurisdiction, except that if you are a consumer resident elsewhere in the UK, you may also bring proceedings in your local courts, and mandatory consumer protections of your place of residence continue to apply.

18. General

  • If any provision of these Terms is found unenforceable, the rest remains in effect.
  • Our failure to enforce a provision is not a waiver of it.
  • You may not transfer your rights under these Terms; we may transfer ours where your rights are not adversely affected.
  • These Terms are the entire agreement between you and us regarding Elo.

19. Contact

Questions about these Terms: [SUPPORT EMAIL]

These Terms should be read together with our Privacy Policy.